As human, we use our thinking or are suggested, guided, informed or recommended by other human beings surrounding us, to take actions at work, at home and in the social circle we all live together. Our decision making is often based on our own rational thinking or acting rationally based on our surroundings, events occurring around us and perhaps based on suggestion/recommendation we get from others. This is what we commonly term as Human Intelligence. Our Emotional Quotient defines who we are as a human while AI determines what we can do as human and tries to mimic promising higher accuracy.
The human mind can use rational thinking / logic to solve complex problems over a timeline, speed being often considered the cost to decide, AI steps into problem solving by applying its logic-based algorithms to conclude much faster. In the constantly evolving and innovating world of technology we live in, where Artificial Intelligence is being adopted, the border between an intelligent and ordinary machine is changing.
Artificial intelligence has become a part of everyday conversation and our lives. It is considered as the new electricity that is revolutionizing the world. Artificial intelligence is heavily invested in both industry and in Education, to the extent is feared to take a lot of jobs in the coming decades. The introduction of artificial intelligence involves many ethical issues that need to be discussed and necessary measures taken.
Artificial intelligence based on deep learning/machine learning has achieved impressive results in many problems, but its limits are already visible, and is certainly not going to inherit the emotional intelligence quality. AI also has its limitations in computational complexities high in real-world problems. Amidst these computational complexities artificial intelligence needs to be considered as a helper, not a replacement for humans or override the human EQ.
For e.g. An AI led organization may have fewer employees and higher efficiency as the work is being done by a machine powered by computational capabilities / a robot in the case of physical labor, thereby resulting in higher organizational profit but it has indirectly affected several households by way of layoffs, on the other hand a labor-oriented organization may employ many and support several small households at the cost of efficiency and profitability.
This also impacts the global economy in many ways where countries import economical labor. An ideal mix of the human with EQ and machines with AI are essential. The increasing popularity of ESG norms are prime example of the fact that ‘right’ decisions are key for a more prosperous community. Protecting the environment, good governance and philanthropy have their core in EQ led thought process.
Future workforce needs to also be able to implement and maintain these new solutions and of course needs to be periodically educated. Therefore, future workforce will require to orientate themselves to new tasks. Consequently, the future artificial-intelligence reliant society will need data-literate citizens capable of reading, using, interpreting and communicating data.
When the basis of decision is AI, such a decision may be good for your organization but if the basis of your decision is EQ, it’s the right decision for the society. Artificial intelligence researchers have largely focused on experimenting with and tuning deep learning algorithms. This is still a continual hype from one science funeral to the other. However, our EQ defines who we are as humans while AI determines what we can do as humans, hence there is no need for actual comparison with human emotional quotient just like the ability to sense by a human via vision, hearing, touch, smell and taste & human consciousness can’t be compared to a robot/machine’s ability to sense via sensors, cameras, speakers or manage situation awareness etc. Let’s cherish and nurture the Emotional Intelligence over Artificial. It comes naturally to all of us and is right.
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